Frequently Asked Questions

We've documented the most common queries. Please contact us if you have any questions

Creating a campaign

How do I create a campaign?

To create a campaign, you need to enter some basic information such as your website URL, campaign name, reward titles and your campaign colour.

Is it free?

We offer a 7 day free trial, and then charge for usage after the trial expires.

How do I increase the effectiveness of my campaign?

We recommend that you share your campaign across your social profiles and anywhere you can. If you have 0 traffic, a referral campaign won't help, but we CAN help if you are driving traffic and would like to experience the snowball effect.

How do I integrate my campaign?

All you need to do is copy and paste the code snippet inside the <head> </head> tags on your website. Insert the code on the pages where you'd like the referral overlay to appear (e.g. on a 'welcome' page and a dashboard area).

How do I track my campaign?

We provide you with a custom dashboard that allows you to see all users, their rewards, their # of referrals and more. You can download the email addresses of users who have joined your campaign in order to add them to your list/gift them their rewards.

How do I fulfil rewards once they have been reached?

You are able to fulfil rewards in your dashboard area -- view the pending rewards, and then reach out to the recipient or apply the reward on your website.


How does billing work?

Salescamp is a subscription product, so we'll bill you monthly on the same day of every month. You're free to cancel your account at any point and you're not locked in to any contracts.

What's your payment processor?

We use Stripe to handle all payments.

Can I downgrade my plan?

Yes, if you are under the threshold for the plan you'd like to downgrade to, you can downgrade it via your account dashboard.

Integrating your campaign

How do I integrate a Salescamp campaign?

It's very simple, just copy and paste your code snippet into the <head> tags inside each page you'd like the referral overlay to appear on.

What's the best page to have your referral code?

We recommend your inner web pages, e.g. dashboard, welcome page, settings page etc. Our referral tracking cookie only works on pages where the code snippet is added, so if you add the code to an inner page and a user is referred, they'll also be a signup.

Can I use Salescamp with Wordpress, Shopify etc?

Yes! You can use Salecamp anywhere that enables you to add code into the <head> tags.

If there are any issues, please get in touch with our support team.